AI Customer Service for Nourish Supplements

Nourish Supplements is a DTC health brand doing strong volume but drowning in repetitive customer support tickets. Where's my order, can I change my subscription, what's in this product — the same questions over and over, eating into a two-person support team's time.

We built an AI-powered customer service assistant trained on their product catalogue, shipping policies, and subscription rules. It integrates directly with Shopify and their subscription platform, so it can actually look up orders, process changes, and answer product questions with real data — not canned responses.

Within six weeks, 70% of support tickets were being resolved without any human involvement. Average response time dropped from 4 hours to under 30 seconds. The support team now focuses on complex issues and VIP customers instead of copy-pasting tracking numbers.